Last updated: 07/05/2026
1. Purpose and Scope
These General Terms of Use (hereinafter referred to as "GTU") govern the access and use of the e-commerce website accessible at the following URL: https://pinmufactory.com/ (hereinafter referred to as the "Site").
Any person accessing the Site and using its services (consultation, account creation, order placement, browsing, etc.) is referred to as a "User". The User acknowledges having fully read and unreservedly accepted these GTU before any use of the Site. The Operator reserves the right to modify these GTU at any time; modifications will take effect upon their online publication on the Site. The User is invited to regularly consult the updated GTU.
These GTU apply to all services and content offered on the Site and supplement the General Terms of Sale (GTS) specific to commercial transactions, which are accessible separately on the Site.
2. Site Access
The Site is freely accessible to any User with an internet connection and suitable equipment (computer, smartphone, tablet). The Operator makes every effort to ensure continuous and secure access to the Site but does not guarantee permanent availability, without interruption or technical error.
The Operator reserves the right to suspend, interrupt, or limit access to the Site, particularly for maintenance, updates, security, or technical malfunction resolution purposes, without having to justify its decision or pay any compensation to the User.
The User is solely responsible for the material arrangements for their access to the Site, as well as the costs related to this connection (internet plan, equipment, etc.).
3. User Account Creation and Management
To access certain Site services (placing orders, tracking orders, saving delivery data, etc.), the User must create a personal account by providing accurate, complete, and up-to-date information (surname, first name, email address, postal address, etc.). The User undertakes not to communicate false, misleading, or third-party data.
The user account is strictly personal and non-transferable. The User is solely responsible for the confidentiality of their login credentials (email address and password) and all activities carried out from their account. They undertake to immediately inform the Operator of any unauthorized use of their account or any loss/theft of their credentials.
The Operator reserves the right to suspend or delete any user account in case of non-compliance with these GTU, proven fraud, violation of third-party rights, or behavior harmful to the proper functioning of the Site.
4. User Obligations
The User undertakes to use the Site in accordance with current French and European legislation, these GTU, and good internet usage practices. The User is notably prohibited from:
- Disrupting, altering, or interrupting the normal functioning of the Site, undermining the security of the Site, or accessing data not intended for the public;
- Engaging in hacking, spamming, phishing, or any fraudulent practice on the Site;
- Copying, reproducing, modifying, exploiting, or disseminating all or part of the Site's content without prior written authorization from the Operator;
- Disseminating illicit, offensive, defamatory, obscene, violent, or content contrary to public order and morality;
- Using the Site for commercial activities not authorized by the Operator, particularly the resale of products or unsolicited prospecting;
- Infringing the intellectual property rights of the Operator or third parties.
5. Intellectual Property
All content present on the Site (texts, images, photographs, videos, logos, brands, graphics, source codes, databases, etc.) is protected by intellectual property law and belongs to the Operator or its partners/right holders.
Any reproduction, representation, dissemination, modification, adaptation, or total or partial exploitation of these contents, without the prior written authorization of the Operator, is strictly prohibited and constitutes an infringement punishable by criminal and civil penalties.
The User only has a private and personal right to consult the Site and its contents. Any other use is prohibited.
6. Personal Data Protection
The Operator collects and processes the User's personal data in compliance with the General Data Protection Regulation (GDPR) and the amended Data Protection Act of January 6, 1978.
The procedures for collecting, processing, and protecting personal data are detailed in the Privacy Policy accessible on the Site. The User has rights of access, rectification, deletion, opposition, restriction of processing, and portability of their data, which they can exercise by contacting the Operator at the contact details indicated on the Site.
7. Operator Liability
The Operator undertakes to implement all reasonable means to ensure the quality and accuracy of the content offered on the Site. However, the Operator does not guarantee the absence of errors, omissions, or technical malfunctions on the Site.
The Operator's liability cannot be engaged:
- For indirect, accidental, or consequential damages related to the use of the Site (data loss, loss of revenue, business disruption, etc.);
- For temporary interruptions of the Site related to maintenance operations or cases of force majeure;
- For damages caused by computer viruses, hacking, or any external attack on the Site;
- For illicit content or actions carried out by third parties on the Site.
The Operator's liability is limited to direct and proven damages resulting from its gross negligence or intentional fault.
8. Force Majeure
The Operator cannot be held responsible for the non-execution or delay in the execution of its obligations in case of force majeure, meaning any external, unforeseeable, and irresistible event (natural disasters, wars, riots, major network failures, binding administrative or judicial decisions, etc.).
In case of force majeure, the Operator will inform the User as soon as possible and suspend its obligations for the duration of the event.
9. Hypertext Links
The Site may contain hypertext links to third-party websites. The Operator has no control over these third-party sites and disclaims all responsibility for their content, terms of use, privacy policy, and commercial practices. The User accesses these sites at their own risk.
Any User wishing to insert a hypertext link to the Site must obtain prior written authorization from the Operator.
10. Applicable Law and Dispute Resolution
These GTU are governed by French law. Any dispute relating to the interpretation, execution, or termination of these GTU will be submitted, in the absence of an amicable agreement, to the jurisdiction of the competent French courts.
In accordance with consumer legislation, the consumer User may resort to consumer mediation to resolve a commercial dispute with the Operator, before any legal action.
11. Miscellaneous Provisions
If any clause of these GTU is deemed void or unenforceable by a competent authority, the other clauses remain fully in force.
The fact that the Operator does not invoke a violation of these GTU by the User does not constitute a waiver of its right to exercise its rights later.
12. Contact
For any questions regarding these GTU, the use of the Site, or to exercise their rights, the User may contact the Operator:
- By email: info@pinmufactory.com
- By postal mail: 945 N College St Charlotte, Nc 28206-3200 United States
- By phone: +1 9143383761